DELIVERY COSTS

UNITED KINGDOM (mainland only)FREE Delivery *

INTERNATIONAL and NON-MAINLAND UK - Price on application - We can deliver to any country

*Next day delivery service for orders placed by 2:30pm GMT Monday to Thursday excluding UK bank holidays.

TIMINGS

We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed by 2:30pm GMT Monday to Friday (excluding UK bank holidays), using our Next day delivery service. Please note that this is not a next-day delivery guarantee as, especially in peak periods, business volumes may deam this impossible. 

During busy periods (including sale) deliveries may take a little longer. Occasionally force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Gymphlex cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

DELIVERY ADDRESSES

The courier service we use requires a signature for proof of delivery. If you don’t think you’ll be at home to receive your parcel, please give us an alternative address that would suit you better – for example, your work address.

IF YOU ARE NOT IN

The couriers will leave a notice card with contact details explaining any next steps in order for you to receive your order.

DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

CONTACTING US 

If you have any specific queries regarding delivery, please contact us at sales@gymphlex.co.uk or alternatively call us on +44 (0) 116 255 6326 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Thursday, and 9am to 3:30pm on Fridays.

RETURNS 

We hope that you will be totally satisfied with anything you buy from our website. We allow up to 28 days from receipt of goods for items to be returned to us. 

If items are unwanted they must be returned in an unworn and resalable condition.

If goods are faulty/damaged we are happy to either refund in full or exchange subject to stock availability.

All items which you wish to return must be returned in their original packaging (or equivalent) with their labels intact. Please include original paperwork and clearly mark as " Return for Refund". 

For your conveneince there is a FREE returns label on the back of the original paperwork please attach this to the front of your parcel and take to your local post office - remember to get a proof of postage receipt.


Return your parcel to the address below -

RETURNS DEPARTMENT
GYMPHLEX LIMITED
BOSTON ROAD
HORNCASTLE
LN9 6HU

Please allow seven working days for refunds to be processed. 

If you have lost the returns label please contact us at sales@gymphlex.co.uk - we will be happy to help you.