UNITED KINGDOM (mainland only) - FREE Delivery *
INTERNATIONAL and NON-MAINLAND UK - Price on application- We can deliver to any country
*Next day delivery service for orders placed by 2:30pm GMT Monday to Thursday excluding UK bank holidays.
We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed by 2:30pm GMT Monday to Friday (excluding UK bank holidays), using our Next day delivery service. Please note that this is not a next-day delivery guarantee as, especially in peak periods, business volumes may deam this impossible.
During busy periods (including sale) deliveries may take a little longer. Occasionally force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. Gymphlex cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
The courier service we use requires a signature for proof of delivery. If you don’t think you’ll be at home to receive your parcel, please give us an alternative address that would suit you better – for example, your work address.
IF YOU ARE NOT IN
The couriers will leave a notice card with contact details explaining any next steps in order for you to receive your order.
We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.
If you have any specific queries regarding delivery, please contact us at [email protected] or alternatively call us on +44 (0) 116 255 6326 and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Thursday, and 9am to 3:30pm on Fridays.
We hope that you will be totally satisfied with anything you buy from our website. We allow up to 28 days from receipt of goods for items to be returned to us.
If items are unwanted they must be returned in an unworn and resalable condition.
If goods are faulty/damaged we are happy to either refund in full or exchange subject to stock availability.
All items which you wish to return must be returned in their original packaging (or equivalent) with their labels intact. Please include original paperwork and clearly mark as " Return for Refund".
For your conveneince there is a FREE returns label on the back of the original paperwork please attach this to the front of your parcel and take to your local post office - remember to get a proof of postage receipt.
Return your parcel to the address below -
Please allow seven working days for refunds to be processed.
If you have lost the returns label please contact us at [email protected] - we will be happy to help you.
We are closing our HQ during the christmas period, from 21st Dec 2018 until 2nd Jan 2019.
For UK Mainland deliveries please order by 3pm on 20/12/18.
For all other Non UK mainland, please place your order by 12noon on 14/12/18
* please note that we will try our best to get your order delivered on time, although cannot 100% guarantee this due to any unforeseen problems - including breakdowns, extreme weather and illness. We're sorry if we're late.
Please note that any orders placed in the Christmas break will be processed on the 2nd Jan 2019